Refund and Returns Policy
Effective Date: 2026
At Globes Management, we want our customers to be satisfied with their purchase of sofa covers and curtains. Please review the following policy before placing an order.
1. Return Eligibility
A return or exchange request may be considered when:
- The product received is damaged
- The wrong product was delivered
- The product has a manufacturing defect
- The delivered item is significantly different from the ordered product
Customers should contact us as soon as possible after receiving the order.
2. Product Condition
To qualify for a return or exchange, the product should generally be:
- Unused
- Unwashed
- In its original condition
- With original packaging where applicable
- Free from stains, damage, or signs of use
3. Incorrect or Damaged Product
If you receive an incorrect or damaged item, please contact our support team and provide your order details along with clear photos or videos of the product and packaging.
After review, we may arrange a replacement, exchange, or applicable refund.
4. Change of Mind
Returns based solely on a change of mind, incorrect measurements, color preference, or personal preference may not be accepted, particularly where the product has been used, washed, altered, or customized.
5. Refunds
Once an approved return has been received and inspected, we will notify you regarding the refund or replacement.
Approved refunds will be processed using the applicable payment method or another agreed method.
6. Delivery Charges
Original delivery charges may be non-refundable unless the return is caused by an error on our part, such as sending the wrong product or a damaged item.
7. Sale Items
Products purchased during promotional or clearance offers may be subject to additional return or exchange conditions.
8. How to Contact Us
For return or refund requests:
Email: support@globesmanagement.com
Please include your order number, customer name, and reason for the request.